Shipments and returns

Delivery Information

Please allow 1 - 2 days for delivery and note that it can be organized to send the same day of your order at the best. Once your order is confirmed, we will contact you to choose the best time for your delivery.

Within immediate Nairobi environs:

1) Orders over Ksh 5,000/- qualify for free delivery but for areas that are further away from the CBD which include: Karen, Mlolongo, Syokimau, Kiambu, Past Galleria (Rongai, Magadi Road), Past TRM (Kasarani, Zimmerman, Mwiki, Thome, Githurai, Kahawa West), Ruaka, Past Junction (Ngong), Embakasi (Airport, Nyayo Estate), Runda etc; delivery charges according to distance apply. 

2) Orders below Ksh 5,000/- there is a delivery charge of Ksh 250/- but for areas that are further away from  the CBD such as: Karen, Mlolongo, Syokimau, Kiambu, Past Galleria (Rongai, Magadi Road), Past TRM (Githurai, Kahawa West), Ruaka, Past Junction (Ngong), Embakasi (Airport, Nyayo Estate), Runda etc delivery will be more than 250/- according to the distance.

3) Returns meets the same requirements which means that we offer free return within immediate Nairobi environs but for areas that are further away from the CBD which include: Karen, Mlolongo, Syokimau, Kiambu, Past Galleria (Rongai, Magadi Road), Past TRM (Kasarani, Zimmerman, Mwiki, Thome, Githurai, Kahawa West), Ruaka, Past Junction (Ngong), Embakasi (Airport, Nyayo Estate), Runda etc; return charges according to distance apply. 

Contact us to organize the return process together. A delivery man will be sent to you at your convenient time and place to pick up the product you want to return. 

Please note that returns or exchanges policy applies on the following terms:

The return date is within 7 days of the purchase date
The product is in the original packaging
The product is unused, unworn and is in totally resellable condition
The invoice and all the original paperwork are attached

Outside Nairobi

FOR ORDERS OUTSIDE NAIROBI, PAYMENT HAS TO BE MADE FIRST BEFORE DISPATCH


1) Standard Delivery charge is Ksh 500/- for all orders big or small but for areas such as Watamu, Ukunda, Nyali, Malindi, South Coast, Kilifi, Mtwapa, Diani and any other areas that are further from Mombasa town, there will be an additional delivery charge. Contact us for more information.

2) For returns, you will be able to send the product back to us threw the nearest drop-off point of one of our partners. Contact us and we will provide you with all the required details. Charges will be applied according to distance. 

Please note that returns or exchanges policy apply on the following terms:

The return date is within 7 days of the purchase date
The product is in the original packaging
The product is unused, unwarn and is in totally resellable condition
The invoice and all the original paperwork are attached